Help Center

Find answers or reach out to our team.

Phone+1 (438) 356-7506
Response time1 business day

System Requirements

  • iOS 14.0+
  • Android 7.0+
  • GPS enabled
  • Internet connection

App Permissions

  • Location (GPS course tracking)
  • Motion sensors (driving event detection)
  • Notifications (alerts and coaching)
  • Internet (data synchronization)

Core Features

  • Real-time course tracking
  • Consistency and safety scoring
  • Fleet manager tools
  • Personalized AI coaching

Data Retention

GPS / telemetry365 days
Courses / scores730 days
Delivery addresses90 days
Legal recordsUp to 7 years

Privacy & Security

  • HTTPS/TLS for all communications
  • AWS servers in Canada
  • GDPR and Quebec Law 25 compliant
  • Right to access, deletion and consent withdrawal
  • Third-party processors: AWS, Twilio, OpenAI

Account Deletion

Account deletion is available directly in the app. The effect is immediate. All your personal data will be deleted in accordance with our retention policy.

Age Requirements

Karoid is restricted to users aged 18 and over. No minor data is collected.

Frequently asked questions